GOAL 3: ENSURE STUDENT SUCCESS

Ensure student success through genuine concern and support for students, and early intervention by faculty and staff.

Remove barriers to retention and graduation, including structural, administrative, and instructional policies and practices which create roadblocks for student success.

1. 1. Fully implement the Retention Priorities.
      
      
   2. Improve student facing processes University-wide that impact student success.
      
      
   3. Align existing practices with relevant high impact practices, such as the Association of American Colleges & Universities, and ensure continuous improvement through ongoing assessment of student participation.
      
      
   4. Ensure all departments are continuously evaluating and improving through a lens of fostering student retention and graduation, including engaging in ongoing conversations (including student feedback) of their contributions to student success.

Provide educational opportunities to the campus community regarding student success best practices and student-facing processes.

1. 1. Provide weekly notifications of student support services and related events.
      
      
   2. Increase awareness of services and processes, and available resources. Provide faculty and staff training on these topics.
      
      
   3. Identify, communicate, and provide professional development and training to ensure student success best practices.
      
      
   4. Establish a committee to coordinate cross training, customer service training, and front line support in order to minimize phone transfers, student frustration, and to be able to better connect students with accurate information quickly.
      
      
   5. Review new faculty and new employee onboarding through the lens of ensuring student success.

Leverage data more effectively to increase student success and retention.

1. 1. Share retention data internally as appropriate, to ensure that departments and programs understand their contribution to fostering student success.
      
      
   2. Create an institutional plan to identify the data points that will allow programs to make impactful program decisions to increase retention, including completion of credentials, student satisfaction surveys, and course evaluations.
      
      
   3. Embed student success and retention data into existing reporting structures, including annual reports.
      
      
   4. Develop and implement interactive dashboards with key performance data to leverage student success metrics and improve data informed decision making.